We’ve Got To Stop Meeting Like This!
Saturday, January 27th, 2007 by MICE Editor->
Meetings are often considered the number one time waster at work (according to time management surveys). They are often poorly planned, poorly run, and don’t achieve anything. To make it even worse, we have to put up with “the participant from hell”. You know who I’m talking about. You probably sat next to one at your last staff meeting. Check out the following list and see if anyone you know is on it. I’ve included some tactics that might help you handle the “participant from hell” without losing your cool.
Participants from hell
Talkative Tom
This person likes to hear himself talk and uses every meeting as a chance to monopolise the discussion. If you know a TT will be there, try to seat him/her to the extreme left, which will make it easier to avoid their attempts to take the floor. Encourage other members to talk as well. And don’t ever look them in the eye for more than one second at a time – they don’t need much encouragement to keep talking!
Silent Sue
Silent Sue is timid and self-conscious. Don’t embarrass her by asking difficult, direct questions. Try a more low-key approach and thank her for her contribution. Your task is to encourage the SS’s of the world to speak up – they may have just the right answer if only they can get it out.
Neighbourly Nel
Talking sideways can be disruptive and downright rude. You have a number of options here: to ignore the sideways conversation, to stop speaking yourself and wait for quiet, or ask that they speak loud enough for the whole group to hear. Be careful that you don’t lose the goodwill of the group in the attempt to control NN’s rudeness.
Arguing Adam
The arguers require careful handling. Try to find out why this person is against everything and then try to overcome his/her objections. In fact, when skillfully handled, this type can be very useful in a meeting as a devil’s advocate. Try to get the involvement of other group members, to temper AA’s negativity.
Busy Bee
This person is generally late, frenzied, and may be called out of the meeting on “urgent” calls, or leave early. A workable strategy for BB (who is often seeking reassurance of’ his/her importance) is to involve him/her in a task as soon as possible, drawing on his/her expertise.
Expert Eve
This person seems to devote all their energy to challenging the chairperson, and may clarify or contradict what has been said over and over again. A workable strategy to counter EE involves recognising their view point while encouraging others to contribute on the subject. (e.g. “That’s an interesting point of view. What do others think?)
Some tips to help tame the terrors
While there are never truly hard and fast rules for difficult participants, you should always try to apply the following general guidelines:
1. Always handle the problem early.
2. Never put a troublemaker down.
3. Always use tact and diplomacy.
4. Never show annoyance or lose your temper.
And remember that as a meeting participant you have your own responsibilities to help make the meeting a success.
Try to always :
* Think about items on the agenda before the meeting and do any research which would help you make a valuable contribution.
* Arrive on time.
* Keep your contributions relevant to the subject
* Under discussion.
* Be positive in your attitude towards the leader and other members.
* Use only your share of the speaking time.
* Keep your own selfinterests in check.
* Encourage good ideas suggested by others. Develop your listening skills.
* Make your comments clear, succinct and loud enough so that all can hear.
Jo Gibney is an accomplished seminar leader, group facilitator, professional speaker, writer and HR Consultant. She has a broad background in both the private and public sectors and has presented at seminars and other business forums both nationally and internationally. Her commitment to adult learning is a life long passion, and much of Jo’s work focuses on developing not just work skills but also personal competencies and strengths. Jo set up her own training and consulting business in 1995 and has developed many close links with both small and large businesses throughout Australia. In recent years, Jo has concentrated much of her professional expertise on the process of creating confident, courageous and committed individuals and organizations. Jo’s ability to take complex theories and concepts and demystify them into user-friendly processes is a key to her business and personal success. Her strategy of keeping it simple and on the human level works brilliantly in both small and large organizations. Contact her at jo@organisenow.com